AI communication platform · Iraq

Intelligence that listens, speaks, and performs

OTO is the AI system of Tathakir Al-Iraq. It answers calls and messages in Iraqi Arabic, understands what customers mean, completes the task in your business systems and records the outcome — with a person one step away whenever it matters.

Contact us See how it works
  • Iraqi dialect, as spoken
  • Inbound & outbound calls
  • Human handoff built in
Al-Yasmin Hospital · OTO Calls +964 7•• ••• •••• · Incoming call
Live 00:00
Live transcript
  1. Listen
  2. Understand
  3. Act
  4. Remember

Illustrative example — a hospital appointment booked end-to-end, including a mid-call correction. Names are fictional. Loops automatically.

The business problem

Too many conversations end without action.

Businesses already have phones, chats and staff. The value is lost in the handoffs between them.

  • Calls are missed or answered too late

    Peak hours, after hours, one line and one busy employee. Every unanswered call is an order, a booking or a customer that goes elsewhere.

  • Channels stay disconnected

    Phone, chat and the customer list never share one history, so nobody sees the whole picture of a customer.

  • Follow-up depends on manual effort

    Confirmations, reminders and callbacks happen when someone remembers — which means inconsistently.

  • Generic AI struggles with Iraqi dialect

    Off-the-shelf voice AI is built for formal Arabic or other dialects. It mishears names, numbers and everyday Iraqi speech.

How it works

OTO closes the loop.

From a natural conversation to a completed, recorded business outcome — with a person one step away whenever it matters.

  1. 1

    Listen

    Natural Iraqi speech on real phone lines (GSM/SIP) and messaging channels — noisy calls included.

  2. 2

    Understand

    Intent and context, including corrections, negations and side questions, without losing the thread of the transaction.

  3. 3

    Act

    Completes approved actions through your tools — orders, bookings, tickets, follow-ups — and confirms only what your system confirms.

  4. 4

    Remember

    Every conversation ends as a recorded outcome: transcript, summary, owner and next step, in one customer history.

Intelligence that listens, speaks, and performs

The OTO system

One platform, four connected products.

01

OTO Calls

The AI voice agent for inbound and outbound phone calls. It answers, understands, completes the task and transfers to a person when needed.

  • Inbound answering and IVR replacement
  • Orders, bookings and confirmations
  • Warm transfer to your staff
02

OTO Inbox

Chat and messaging. AI text conversations across web chat and messaging apps, with one shared context and human takeover at any point.

  • Web chat and messaging apps
  • Voice-message bots
  • AI plus human takeover
03

OTO Desk

The customer workspace and CRM. Customer records, tasks, transcripts and outcomes in one place, integrated with the systems you already run.

  • Customer records and history
  • Tasks, ownership and outcomes
  • Integrations and reporting
04

OTO Reach

Outbound at scale. Follow-ups, confirmations, surveys and lawful, consent-aware telemarketing campaigns.

  • Follow-up and reminders
  • Surveys and feedback
  • Consent-aware campaigns

One customer · One history · One place to act

Channels

Meet customers where they already are.

Phone calls come first. Messaging channels follow on the roadmap, each through the platform’s official business API.

  • Phone callsGSM and SIP lines
  • WhatsAppBusiness messaging
  • MessengerBusiness messaging
  • InstagramDirect messages and comments
  • FacebookPage messages and comments
  • API Your systemsCRM, booking and order systems

Each messaging channel depends on that platform’s business API, approval process and policies; we add channels as they are verified. Logos belong to their respective owners.

Built for Iraq, from Iraq

Iraqi Arabic is not a feature. It is the product.

  • The dialect, as it is spoken

    Speech recognition and voice built around real Iraqi speech — including the letters generic models drop. Code-switching with English, numbers spoken as words, negations and corrections are handled as first-class cases.

  • Real Iraqi phone lines

    Designed for GSM and SIP audio, background noise and unstable connections — not only clean studio recordings.

  • A natural Iraqi voice

    A customer-service voice with Baghdadi rhythm and pronunciation, not a generic Arabic text-to-speech voice.

  • Local team, local support

    Built and supported in Iraq, with the market’s realities in mind: connectivity, payment habits, business culture and telecom.

Where OTO fits

High-volume conversations. Clear business impact.

The strongest use cases share three things: many repeatable requests, clear actions and measurable outcomes.

  • Restaurants & food delivery

    Reservations · Orders & delivery · Follow-up & promotions

  • Clinics & hospitals

    Appointments · Confirmations & reminders · Patient enquiries

  • Delivery & logistics

    Order confirmation · Address verification · Failed-delivery recovery

  • Telecom & ISPs

    Support · Outage updates · Renewals & retention

  • Real estate & car dealerships

    Lead qualification · Viewings & test drives · Follow-up

  • Government services

    Appointment booking · Application updates · Reminders & routing

  • Hotels & travel

    Reservations · Confirmations · Guest enquiries

  • Enterprises & service centers

    Lead qualification · Workflow automation · Analytics

Operational impact

The value shows up in daily operations.

One reception line, one ordinary day. Watch the calls come in — before OTO and with OTO — or drag the clock.

08:00 Illustrative simulation · a clinic with one reception line
  • 0calls so far
  • 0missed before OTO
  • 0answered with OTO
  • 0handed to a person
Before
With OTO
  • Staff answered
  • Missed
  • Answered by OTO
  • Handed to a person
  • Fewer missed opportunities
  • Less repetitive work
  • Clearer outcomes

Pilot program

Now onboarding pilot partners in Iraq.

OTO is in its pilot phase. We work with a limited number of Iraqi businesses to prove quality on real calls before a wider launch — starting with restaurants, then clinics and delivery.

Contact us

What a pilot includes

  • One inbound number or SIP route
  • A controlled menu or knowledge base
  • Orders or bookings with human fallback
  • Recording, transcript and consent controls
  • A basic dashboard and a weekly report

What we measure together

  • Answered-call rate
  • Order and booking completion
  • Accuracy of items, times, names and totals
  • Escalation rate and response latency
  • Cost per completed task

Founding team

Two founders. One clear mission.

  • Ali Al-Tameemi

    Co-Founder

    Robotics and automation · Agile and hybrid project management · Business concept · M.Eng. Mechatronics

  • Harith Jaafar

    Co-Founder

    AI solutions development and deployment · Workflow optimization · Senior software operations · B.Sc. Computer Science

Get in touch

Tell us about your calls. We’ll get back to you personally.

OTO is in its pre-demo phase. Get in touch to join the pilot waiting list, explore a partnership or simply ask a question — a founder replies, not an automated sequence.